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Feedback
and Complaints

Your Voice Matters

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​​If you have a concern or complaint about your current NDIS support or services provided by Enabling Independence, it’s important to talk about it. Fill out this complaint form below and we will respond to you within 3 business days.

 

We will take reasonable steps to ensure that information provided in a complaint and during any complaints process is kept confidential and only disclosed if required by law or if the disclosure is otherwise appropriate in the circumstances.

 

A complaint may be made on an anonymous basis. You can make an anonymous complaint:

(a)           by calling us on +61478773855 and stating that you wish to make an anonymous complaint (so we don’t ask you to identify yourself); or

(b)           by filling out this Feedback and Complaints Form but not including your name and the other details in the table below as these may identify you.

Feedback and Complaints Form

Enabling Independence - ABN 20 630 599 969

I am a...select option(s):
Are you filling out this form on behalf of a person with a disability?
Yes
No
Do you require any help with communication or any other form of support? e.g. Interpreter?
Yes
No

Provide as much or little detail as you see fit.

Please provide as much or as little detail as you see fit.

Agreement

I agree that the information included in this Feedback and Complaints Form is true and correct:

Write your signature using your touchscreen, mouse, or track pad. You can upload an image of your signature instead.

Rights to Access Advocates

You may seek support from family, a friend or an independent advocate in making a complaint. If you require an advocate or representative, please let us know and we would be pleased to cooperate with, and facilitate arrangements for, advocates (including independent advocates) and other representatives.

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A complaint can be made to the NDIS Commission by:

 

The NDIS Commission can take complaints about:

  • services or supports that were not provided in a safe and respectful way

  • services and supports that were not delivered to an appropriate standard

You can make a complaint to the NDIS Commission on an anonymous basis.

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The NDIS Complaints Management Resolution Guidance provides more detailed information about the NDIS Commission’s complaints process.

How to make a complaint to the NDIS Commission

More Information

Enabling Independence Logo

37 Target Hill Road,

Salisbury Heights,

SA AUSTRALIA 5109

0459 273 503

enablingindependence@gmail.com

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Our website was designed and built in-house by our Office Squirrel, Ishtar & Co.

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We acknowledge that Enabling Independence operates on the traditional lands of the Kaurna people and that we respect their spiritual relationship with their country.

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We also acknowledge the Kaurna people as the custodians of the Adelaide region and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

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We acknowledge that sovereignty was never ceded, and we pay our respects to the cultural authority of Aboriginal people visiting/attending from other areas of South Australia and Australia.

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Enabling Independence is committed to ensuring each Client is treated with dignity and respect, can maintain their identity, make informed choices about their care and services, and live the life they choose. Enabling Independence Celebrates diversity and expression in all of its forms and welcomes all participants. 

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